Quality Control

ARL is certified to ISO 9001: 2000 standard and seeks to meet or exceed this standard in all our work, on contracts large and small. Our established quality management systems give us a tremendous advantage in managing the delivery of our service and its quality. These systems are subject to an annual audit by an external review to ensure they remain more than adequate to fulfil our contractual obligations.

To ensure we deliver the high standards required by our clients, all our employees have undergone extensive training in the use of all the equipment and methods of access they are required to use. This training is updated regularly and the latest innovations and ideas are taken on board. We utilise work satisfaction sheets for the clients on site managers to sign once they are happy with the work completed. These sheets are sent in with any invoice to guarantee that the work has been completed to a satisfactory standard. In addition to this, our own managers carry out periodic visual checks of each site and liaise with our clients’ representatives to check that standards remain consistently high.

To guarantee that our clients can receive immediate support and advice, our office Help Desk is staffed throughout the working day for our clients to phone should they have any queries or requests. These are then phoned through to the relevant window cleaner or ARL manager to be dealt with and a resolution achieved as speedily as possible. Our clients are provided with the mobile phone numbers of the relevant ARL area manager and director covering their area of work should they require any assistance outside of office hours.

Performance Measurement

All ARL employees are performance measured at team meetings with their immediate superiors at regular intervals, to establish objectives, and to measure achievements, strengths and weaknesses. Any areas in which further training would be beneficial are identified. An annual report of all our employees is produced highlighting any new or periodic training that has been completed and any areas where further work is needed.

Unlike many of our competitors, we have adopted a pro-active style of management in order to ensure that we continue to meet our customers needs, address any questions, provide service flexibility, and maintain a continuous evaluation of our mutual objectives.